RETURNS

Contempo-Retro Design Lab Pty Ltd Privacy Policy.
MN+LA
OUR POLICY
 
RETURNS
 
30 DAYS RETURN POLICY
You have 30 days after purchasing your item to request a return.
You have 30 days after date of dispatch of your item for online orders to request a return.
 
 
To be eligible for a return, your item must be in the original condition that you received / purchased it.
 
  • ITEM IS UNWORN, UNMARKED, UNWASHED, UNUSED AND IN ORIGINAL CONDITION
  • ITEM IS IN ORIGINAL PACKAGING WITH ALL ORIGINAL TAGS ATTACHED
  • ITEM IS NOT A LIMITED RELEASE OR EXCLUSIVE RELEASE PRODUCT (UNLESS FAULTY)
  • ITEM WAS NOT ON SALE OR PURCHASED AT A DISCOUNTED PRICE (UNLESS FAULTY)
  • ITEM WAS NOT PURCHASED BY GIFT CARD 
  • In-Store Returns: For purchases made in-store, the 30 day policy starts from the date on the receipt for either return or exchange of your item.
    In-store purchases cannot be returned to the online store.
  • Online Returns: For purchases made online, you can return them instore or by post at senders expense.
 

Payment Method

Online Returns

In-Store Returns

Cash

N/A

Refund, exchange and returns available

Credit Card

Refund only

Refund, exchange and returns available

PayPal

Refund only

Refund available, exchange is for same item and size change only

AfterPay

Refund Only

Refund available, no exchange
 
To start a return, you can contact us at info@SageHillww.com
 
Please note that returns will need to be sent to the following address:
58A Gawler Place, Adelaide, SA, 5000, Australia
 
 
You can always contact us for any return questions at info@SageHillww.com
 
 
DAMAGES AND ISSUES
 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
 
EXCHANGES
 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
 
REFUNDS
 
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
 
CHANGE OF MIND
 
We are pleased to offer change of mind or exchanges.
 
To be eligible for a change of mind return or exchange, your item must be in the same condition that you received / purchased it
 
  • ITEM IS UNWORN, UNMARKED, UNWASHED, UNUSED AND IN ORIGINAL CONDITION
  • ITEM IS IN ORIGINAL PACKAGING WITH ALL ORIGINAL TAGS ATTACHED
  • ITEM IS NOT A LIMITED RELEASE OR EXCLUSIVE RELEASE PRODUCT (UNLESS FAULTY)
  • ITEM WAS NOT ON SALE OR PURCHASED AT A DISCOUNTED PRICE (UNLESS FAULTY)
  • ITEM WAS NOT PURCHASED BY GIFT CARD
 
 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@SageHillww.com.